HANGHAI, CHINA--(Marketwired - April 07, 2017) - Universal Aviation Thailand, announced that it has entered into an agreement to provide customer service and ramp safety training to PGGS, the dedicated ground handler for Koh Samui International Airport (VTSM).
"One of the
biggest challenges that Samui Airport currently has is overnight
parking," explained Charlie Mularski, Regional Vice President,
Asia-Pacific, Universal. "Our goal with this agreement to improve the
customer experience and improve and maximize the airport's parking
capacity, reducing operators' stress and risk."
The agreement goes
into effect this week, and training and remarking of the ramp will
start immediately. Universal Aviation Thailand will have team members
based in Samui supporting PGGS. All invoices will continue coming from
PGGS to avoid confusion in the market.
"The first change
operators will notice is condensed parking on the new ramp located on
the west side, where with the help and support of Universal Aviation
Thailand training and supervision, we will increase the available
parking capacity significantly," said Ms. Sumalee Chaitientong,
VP-Ancillary Revenues, Samui Airport. "This will make Samui friendlier
to overnight parking during peak seasons, ensuring Samui can continue to
serve as a premier destination in Southeast Asia while attracting more
business aviation operators."
The new parking and customer service
experience changes will be implemented by the end of May. The airport's
master plan also calls for a dedicated terminal and fast-track CIQ for
business aviation in 2018.
"Our goal is to continue investing in
dedicated facilities and lounges at Samui airport, which are part of our
master plan review," said Chaitientong. "The natural progression is to
equip our team with the know-how and customer service approach to
maximize and elevate quality and create an everlasting impression when
VIP customers visit the airport. We have engaged Universal to help with
this expansion and training of our team and look forward to leveraging
their vast global presence and experience to support generating
awareness of the benefits of using Samui to operators outside of
Universal Aviation, the ground support division of
Universal Weather and Aviation, Inc. (exhibit #H210), has more than 40
locations in 20 countries, including 19 in the Asia-Pacific region.
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